Records Management in the Age of Privacy - Jesse Wilkins CIP, CIPP/US, CIPM, CRM, IGP, CIGO, ICE-CCP, edp, AIIM Fellow

Summary: Regulators' increased focus on privacy and data protection creates significant challenges - and opportunities - for organizations to rethink how they manage customer information. Research has shown that customers prefer to do business with organizations with robust privacy practices - and the reverse is true. But it takes more than slapping a privacy notice on your website. Organizations need to fundamentally reexamine what they collect, how they use it, and how they manage it over time.

In this session, we'll begin with an introduction to the state of privacy regulations in 2025 and how that impacts organizations. We'll review the ways in which the focus of RIM has changed over the years and what that has meant to retention and disposition practices. We'll define and describe the idea of data minimization and what that really means to an organization. Finally, we'll conclude by introducing the idea of "purpose-based retention" and how that could improve retention overall as well as support an effective privacy program.