This workshop will introduce attendees to the concept of the records and information management playbook - the list of “plays” that keep the RIM program running. We’ll review the purpose and value of having a playbook (and not just for RIM!) and the specific benefits building one offers to the organization including centralization and standardization. We’ll also walk through the structure of the playbook and the structure of the individual plays. We’ll conclude with a look at how to actually build and maintain a RIM playbook. Attendees will receive an editable template including suggested RIM plays that they can use to develop their own RIM playbooks..